GRAIN / Support
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Include your Grain and macOS versions, what you were trying to do and what happened. You can attach a screenshot with private details hidden. Do not send passwords, private playlists or playback URLs.
Before you get in touch
Does Grain include content?
No. It is a player. You need an account with a compatible, authorised provider. The demo catalogue is fictional and plays an Apple technical test video.
How do I connect my provider?
Enter the server, username and password on the welcome screen or in Settings. Grain supports Xtream-compatible connections; generic M3U import is not available yet. Use HTTPS if your provider offers it.
What if a video won’t play?
Check your connection and account status. Try another title, then retry. The format must be supported by Apple’s native player. Contact your provider for catalogue, subscription or availability issues.
How does iCloud work?
Use the same Apple Account and make sure iCloud is available. Grain syncs connections and your personal library, not videos or the full catalogue. Check the iCloud status in Grain Settings.
How do I delete my data?
You can manage profiles and delete connections in Grain. Removing a connection keeps its library so you can recover it when you add the account again. There is no complete deletion button yet. Contact support for guidance; Animetra cannot remotely erase your private library.
Is it available on Apple TV, iPhone or iPad?
Mac will be the first release. Apple TV, iPhone and iPad are planned, without a public date. A public Mac download is not available yet either.
Does a child profile block content?
No. Profiles separate personal experiences, but do not yet include a PIN or parental controls.